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Verizon is not honoring the deal offered to me the first time I spoke with their sales team this morning

Member

I have spent 3 days this weekend trying to get a new phone upgrade and add another line to my account and today I almost finally achieved that. Your customer representative canceled my order after I signed all the documents (4 times mind you) to order my new note 10 plus and a new line.
Then when I called Verizon back after being on Hold 3 times for 30 minutes each they refuse to give me the same deal.

I am very upset and I am considering taking my business elsewhere.

I need the new line and phone because I have a business and will most likely add more lines in the future. But Verizon needs to fix this for me first on your end or I'll take my business elsewhere. 

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Re: Verizon is not honoring the deal offered to me the first time I spoke with their sales team this morning

Expert

Did you order the phones online or through a different method? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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