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Verizon charged my account without my consent

AVictim
Member

I had auto pay set up and disabled auto pay through chat with one of VERIZON rep. now VERIZON charged my account without my consent. this is not legal and against the PSI rules. after searching online looks like it is common practice in VERIZON.

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Re: Verizon charged my account without my consent

deloused
Sr. Member

To disable Auto Pay:

  1. Go to the Manage Auto Pay page in My Verizon on your computer or mobile browser.
  2. Tap or click Disable.
  3. Choose whether or not you want to save the payment method you used for Auto Pay.
  4. Tap or click Confirm.

Re: Verizon charged my account without my consent

boringusername
Sr. Member

Did you confirm auto pay was actually disabled by going online and looking? Why not just go into mY verizon and disabled it yourself?

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