Verizon Up reward not redeemable

Member

I received a $5 Barnes and Noble gift card through Verizon Up. When I try to redeem it the instructions on the My Verizon app Use Reward page tell me to:

  1. Copy my reward code and pin and tap the “Use Now” button to visit barnesandnoble.com.
  2. Enter your reward code and pin on the Payment page during checkout.

The problem is that no pin is provided.

I called and spoke to a representative in the Verizon Rewards care department who told me to contact Barnes and Noble for the pin because she only deals with promo codes. I was skeptical but I called the number I was given and it was for Google, not B&N. I looked up B&N customer service number on my own and called them and was told that pin numbers are provided with the gift card and not something they could give me. What the B&N rep told me matches my years of experience with B&N gift cards, pins are provided with the gift card.

How can I get the pin for my gift card before it expires (which I think is very soon)?

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: Verizon Up reward not redeemable

Member

I ended up having a ticket filed after speaking with a Verizon Up rep and the issue now seems resolved. When I view my reward in the My Verizon app there is now a PIN and a bar code that can be scanned at a B&N store.

View solution in original post

Highlighted

Re: Verizon Up reward not redeemable

Community Manager
Community Manager

I apologize for the frustration you've been through in trying to get the pin number for your Banes and Noble Gift card, mmurphy19. I appreciate all these details as they show the circumstances and actions. Let me assist you with this concern before the card expires. I am sending you a private message and please respond back to me so I could help you further.

 

EdwinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Highlighted

Re: Verizon Up reward not redeemable

Member

I am having this same issue.

Verizon Up, how do we I get this pin???

Highlighted

Re: Verizon Up reward not redeemable

Member

I’m having the same issue. Can I please be contacted??

Highlighted

Re: Verizon Up reward not redeemable

Member

I ended up having a ticket filed after speaking with a Verizon Up rep and the issue now seems resolved. When I view my reward in the My Verizon app there is now a PIN and a bar code that can be scanned at a B&N store.

View solution in original post

Highlighted

Re: Verizon Up reward not redeemable

Community Manager
Community Manager

We want to ensure you are able to receive this reward, YOSKIM98 and OESPMARI. Please contact our Verizon Up team for assistance by calling 866-895-5579.

 

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Verizon Up reward not redeemable

Community Manager
Community Manager

Let’s get you that PIN, OESPMARI! The Verizon Up specialists can be reached at (866) 895-5579. There, they’ll have a ticket filed so that the PIN is viewable. Their hours are Monday-Friday: 8:00 AM - 8:00 PM ET & Saturday-Sunday: 8:00 AM - 6:00 PM ET. Does this information help you move forward? 
DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Verizon Up reward not redeemable

Member

Thanks mmurphy1968.  After calling I now can see the pin in the app.

0 Likes
Covid19