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Verizon App Issues

Cameryjoyce
Member

Every single time I try to use the app it doesn't work. I keep getting the error message "we are having trouble connecting to MyV Prepay" for the past month now I haven't been able to log on and add funds, data or even pay my bill. Very inconvenient.

Re: Verizon App Issues

Community Manager
Community Manager

We understand your concern to have access to your My Verizon. We want you to be able to figure out what is going on. What kind of phone do you have? Have you tried uninstalling and installing the application? Are you able to access via the device browser?

 

JavierMD_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon App Issues

shypal4ff
Member

I am having this same issue - I can't add any money to my prepaid account from the app or on a browser, since I'm getting "We're having trouble connecting to MyV Prepay".

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