Upgrading damaged phone

AMBLON20
Member

I want to upgrade my phone but there's a crack in the bottom right corner. I still owe 280 for the phone. I can't upgrade online unless I say that the phone has physical damage but that'd be a lie. Is there any way around this? Also it said if I returned the phone and that there was damage that I would be charged a fee. How much is the fee?

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Re: Upgrading damaged phone

Ann154
Expert

You would be better off paying the remaining balance of device payment agreement and not bother trading in the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Upgrading damaged phone

Community Manager
Community Manager

Amblon20 We see Ann154 provided you with some helpful information. If you need further assistance please let us know. I'm also including an FAQs link on Damage Device Fees: http://vz.to/2BkZl6w

DeloresK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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