Unopened iphone X Max return

Claudius1
Member

I upgraded my phone recently to x Max and it's passed 14 days, however, the phone is unopened along with accessories.

Does an unopened phone still fall within the 14 day return policy? What are some other options if I really don't want the phone? Can I trade it in for an iphone 8? Can I sell it myself?

Thank you,

Claudius

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Re: Unopened iphone X Max return

Community Manager
Community Manager

It is importannt that you are able to get a great value from your service with us, Claudius. Is there a reason you do not want to use your device? You can learn more about our return policy by following this link: https://www.verizonwireless.com/support/return-policy/.

 

PeterP_VZW

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Re: Unopened iphone X Max return

rcschnoor
Sr. Leader

@Claudius1 wrote:

I upgraded my phone recently to x Max and it's passed 14 days, however, the phone is unopened along with accessories.

Does an unopened phone still fall within the 14 day return policy?


Not if it is after the 14 days as you have stated. It is not 14 days from when you open the box but 14 days from your point of purchase. The only exception to this is around Christmas when Verizon gives you extra time until late January.

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