Highlighted

Unable to pay bill

Member

Email came and said Bill was available last week.  When I log in to my Verizon it only shows last month's bill and paid in full.  Have tried logging out and using website instead of the app.  Nothing works.

Labels (1)
0 Likes
Highlighted

Re: Unable to pay bill

Sr. Leader

Did you pay in between the time of bill cycle end and receiving the email or checking the site?

0 Likes
Highlighted

Re: Unable to pay bill

Member

No.  I waited until I got the notification that my bill was ready and then went in to pay it.  If I scroll down I can see the charges for this month but it will not allow me to pay the amount owed for the month.  Tells me I can't prepay on my account.  I just want to get my bills done so I don't have to worry about again until next month.