Transfer upgrade between lines

[Ilary]

I know I can TRANSFER the upgrade eligibility.  Ex note 9 with upgrade and note 7 no upgrade but monthly payments still on. So Note 7 can't upgrade but note 9 can, note 9 transfer the upgrade to note 7 what happened next? 

Do the payment of note 7 show up in note 9? Can I trade in note 7 for a new phone? 

No one is able to give me an answer to this. 

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[Ilary]

I know I can TRANSFER the upgrade eligibility.  Ex note 9 with upgrade and note 7 no upgrade but monthly payments still on. So Note 7 can't upgrade but note 9 can, note 9 transfer the upgrade to note 7 what happened next? 

Do the payment of note 7 show up in note 9? Can I trade in note 7 for a new phone? 

No one is able to give me an answer to this. 

[Weth]

It goes by the line (number), not the phone.  Your line with note 9 has upgrade.  If you use that to get a different phone for the note 7 line, the currents payments on the note 7 continue, the line line with the 9 will get the new payments. The line with the 7 is still on payments, so the 7 cannot be traded in.  The 9 could be traded in since payments were complete.  

[vzw_customer_support]

We want to ensure that you know all aspects of processing an alternative upgrade, Ilary. Weth is correct as the upgrade eligibility is tied to the line of service rather than a device specifically. If you are to upgrade using the Note 9’s upgrade, then transfer the phone to the Note 7 line, the Note 9 line of service would retain the Device Payment Agreement till completion. If there is still a Device Payment Agreement required for the Note 7, it is not able to be traded in. Here is a site that will further explain the process of switching upgrade eligibility: http://spr.ly/66001KX2K

 ChrisM_VZW