Switching our service buy out

MLRGRL4
Member

We have been getting the run around for buying out our contract.  We have been waiting for almost 6 months.  We keep sending all the information they ask for and then we get told to send it again.  I'm trying to pay off AT & T while paying my Verizon bill.  I'm at the point of hating Verizon (again) and finding a way to change to someone else.  This is totally ridiculous.  Please help us.

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Re: Switching our service buy out

Ann154
Expert

You have to pay the ETF from the previous carrier before you can get the gift card reimbursement from the new carrier.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Switching our service buy out

Community Manager
Community Manager

MLRGRL4, we definitely don't want you to feel any remorse about joining our network. Did you take advantage of our Switch and Save promotion? http://vz.to/2dgbS0N 



LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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