I have done all the steps they wanted. There was a misunderstanding about who had to request the rebate I have talked to the switch department several times a guy helped me get it all right and it still got rejected. I am so frustrated I may switch to someone else.
They said I filed too late but the guy that got everything straight for me told me he was sending it to a supervisor and it should all go ok through. ( I have 4 lines) I spent a ton of time loading the receipts resending stuff that wasn't clear