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I have a promise to pay on my account and the date hasnt arrived, but they interrupted my service. I still have three days to pay.
I dont believe a promise to pay stops suspended services, only to prevent collections activity.
A promise to pay is a type of payment arrangement and a commitment to pay a certain amount by a specific date to prevent collections activity.https://www.verizonwireless.com/support/promise-to-pay-faqs/