Still being charged for a paid off & inactive device

Shanista
Member

A phone on my account is suspended and now paid in full. Why am I still being charged for it when there’s been no usage for 3 years? Why would Verizon not contact a customer after a device is paid, its out of contract and is suspended to see if they want to continue using their service or not?

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Re: Still being charged for a paid off & inactive device

Ann154
Expert

Why haven't YOU canceled the line if you don't need it anymore?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Still being charged for a paid off & inactive device

Shanista
Member

I tried. I was told the device had to be paid in full first and out of

contract. I was also told once that happened Verizon would automatically

cancel that line since I’d notified them.

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Re: Still being charged for a paid off & inactive device

Community Manager
Community Manager

We want to ensure that your account concerns are looked into, Shanista. I have sent you a private message so we can better assist with your account concern. -

 

 

AdamB_VZW


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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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