Set up blocking, yet the call still shows on usage , why?

dromes
Member

I’ve done blocking before, yet somehow a few of this persons calls still get through? My brother specifically does not want this person calling him, and I have a hard time understanding how 3 numbers blocked sometime continue to get through. He has a non smart phone, so blocking from Verizon is the best way. When I look at the minutes from time to time, her calls still get through. I’ve cleared out all of the numbers, refreshed he numbers, etc. and still they manage to get through, why? 

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Re: Set up blocking, yet the call still shows on usage , why?

Community Manager
Community Manager

We understand the importance of not receiving unwanted calls from people you've placed on your block list. I want to make sure we are on the same page. Is your brother having issues with the blocked calls coming through or is this your device? ChetonJ_VZW

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