I bought a new iPhone 12 on Apple using the advertised promo below. Unfortunately, Fedex was very late in delivering the trade-in and I assumed it was lost. So I bought out the device payment plan. Please refund the device payment buyout so my device payment credits can be reapplied to my account. Thank you.
It will reverse the payment on the loan and put it right back as something you'd owe immediately. A device payment agreement can be reinstated if it was removed due to a Verizon error. A buy out does not fall under that and will be declined when a reinstate request gets submitted.
Thank you for sharing the screen shot with our team. As a valued customer, your concerns are our concerns too and we're here to help.
Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic: