Returning old cell phone for cash back

[cath2123]

I went thru the website's instructions and put in the Device ID # and it came back "lost or stolen"....anyone else experience this?

Cat [removed]

Schaumburg, IL

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[kathy65793]

Are you saying you got this phone from Verizon? If you can give a little more info.

Were you using this phone as a trade in?

[cath2123]

This is my daughter's phone - she purchased it through Amazon maybe 5 years

ago.  I purchased the Google Pixel yesterday and will receive it on

Thursday.  I'd like to get some $$4 back on her old Samsung S5. When I

logged into Verizon Wireless website it asked to enter the device ID - ID #

[removed] - it popped up as "device is lost or stolen".

Personal content removed as required by Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[jav6]

Interesting.  Assuming you have verified you typed in the Device ID correctly, it could be that 5 years ago it was reported lost/stolen and the finder/perpetrator sold it on Amazon.  Maybe a Forum Moderator will jump in here for some private help for you.

[cath2123]

Thanks.... I'm going over to one of the verizon stores, I will bring it

with me and see what they can do.

ct

''

[jav6]

Might be helpful if your daughter has the Amazon purchase email/receipt or credit card proof of purchase. I'm not saying the Verizon store employees wouldn't believe where the phone came from, but who knows.

[cath2123]

Thanks ..... just may have to do that. It was, as I remember, a

Verizon//amazon special for $1 -- the phone was new.

[vzw_customer_support]

cath2123,

We are here to help look into the device ID in question. Please respond to the Private Message I have sent you.

DerekR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!