Returning old cell phone for cash back

Member

I went thru the website's instructions and put in the Device ID # and it came back "lost or stolen"....anyone else experience this?

Cat [removed]

Schaumburg, IL

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: Returning old cell phone for cash back

Sr. Member

Are you saying you got this phone from Verizon? If you can give a little more info.

Were you using this phone as a trade in?

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Re: Returning old cell phone for cash back

Member

This is my daughter's phone - she purchased it through Amazon maybe 5 years

ago.  I purchased the Google Pixel yesterday and will receive it on

Thursday.  I'd like to get some $$4 back on her old Samsung S5. When I

logged into Verizon Wireless website it asked to enter the device ID - ID #

[removed] - it popped up as "device is lost or stolen".

Personal content removed as required by Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: Returning old cell phone for cash back

Sr. Member

Interesting.  Assuming you have verified you typed in the Device ID correctly, it could be that 5 years ago it was reported lost/stolen and the finder/perpetrator sold it on Amazon.  Maybe a Forum Moderator will jump in here for some private help for you.

...Just another VZW customer...trying to offer some assistance...

Re: Returning old cell phone for cash back

Member

Thanks.... I'm going over to one of the verizon stores, I will bring it

with me and see what they can do.

ct

''

Re: Returning old cell phone for cash back

Sr. Member

Might be helpful if your daughter has the Amazon purchase email/receipt or credit card proof of purchase. I'm not saying the Verizon store employees wouldn't believe where the phone came from, but who knows.

...Just another VZW customer...trying to offer some assistance...

Re: Returning old cell phone for cash back

Member

Thanks ..... just may have to do that. It was, as I remember, a

Verizon//amazon special for $1 -- the phone was new.

Re: Returning old cell phone for cash back

Customer Support

cath2123,

We are here to help look into the device ID in question. Please respond to the Private Message I have sent you.

DerekR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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