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Re: Returned Verizon Edge Phone

Member

Same problem here!

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Re: Returned Verizon Edge Phone

Member

I am going through the same thing. I don't understand why they can't address this issue and get it resolved. Good customers are being unfairly charged and having to police their bill when they haven't done anything wrong.

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Re: Returned Verizon Edge Phone

Member

Same for me as well. If I cannot get this removed in the next day or so I'm looking to contact a lawyer as its pretty obvious what is happening here. Spent about 12 hours trying to get this resolved already and have a tracking number which shows delivered.

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Re: Returned Verizon Edge Phone

Member

I had to contact someone at the executive level to finally have it taken off! The fact I spent nearly 3 mos fighting Verizon's mistake or lack of urgency, means I am still dumping them & get little less service with tmobile & pay less, but they don't try to rip off their customers. I have never been so forced to pay for something that wasn't my fault!

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Re: Returned Verizon Edge Phone

Member

It works!! I've been dealing with the same issue since December 3rd. After 50+ phone calls to the worthless customer service I found this forum and emailed this guy. Took a couple days but I was on the phone for 5 minutes and he credited my account for the $324.99!

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Re: Returned Verizon Edge Phone

I am having the same problem and no one seems to have a clue whats going on. I have sent an email and hopefully I will get some results. I am seriously considering changing providers after being with Verizon for 15 yrs. I hope this gets out and no one else has this problem.

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Re: Returned Verizon Edge Phone

Member

Having the same problem. Been on the phone multiple times and write down everyones name an date I spoke with them. Everyone says they seen my phone in the warehouse but all of a sudden someone I spoke with yesterday said they did not see it.

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