ROBOCALLS

Jabuti
Member

ROBOCALLS.

Verizon has no answer to robocalls?  The do not call list is ignored. Placing them on the "block numbers list" is useless as they spoof.

FInd an answer.

I spend $600.00 a month with you guys. I have no problem switching if you can't resolve this.

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Re: ROBOCALLS

Community Manager
Community Manager
Jabuti,

Those calls would definitely frustrate me too! We don't want you to get them and definitely are here to help. Blocking the numbers can help but if they can change their number then it won't do much. If you have signed up for the Do Not Call registry you can actually report these calls on their web site. http://1.usa.gov/1e91Dqz If that doesn't help and all else fails you can also change your mobile number any time at no charge online. http://vz.to/15h0wQE

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: ROBOCALLS

Tidbits
Sr. Leader

blame goes to the people sorry to say. Carriers spent BILLIONS and asked the people for help to keep all numbers private for cell phones against telemarketers. They lost and the reason why you have this problem. You signed up for something or installed something that their EULA says they'll take your info and sell it off or share it. Be leery about what you download. DNC does work but once you give out that info then business you have contact with can share with their affiliates for up to 45 days.

Re: ROBOCALLS

Community Manager
Community Manager
Jabuti,

Those calls would definitely frustrate me too! We don't want you to get them and definitely are here to help. Blocking the numbers can help but if they can change their number then it won't do much. If you have signed up for the Do Not Call registry you can actually report these calls on their web site. http://1.usa.gov/1e91Dqz If that doesn't help and all else fails you can also change your mobile number any time at no charge online. http://vz.to/15h0wQE

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: ROBOCALLS

bearone21
Leader

sorry but you folks get robo calls from previous internet activity & it's not really a verizon issue.

 

community mgr:

changing a phone number........+ notifying everyone of the number change, isn't an easy task.

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Re: ROBOCALLS

AJCAMP
Member

Okay, I'm almost done laughing Verizon. You're doing everything but solving the problem. Verizon is either technically dumb and can't control their own network, OR, they love the business and $$ that telemarketers pay Verizon. 

Forever you told us "in March, Their days are numbered ... we're releasing a robocaller blocking technology". I told you it wouldn't work becuase it was based on call blocking (which doesn't work with spoofed ID), and I was reassured by Verizon that this new spam blocker was NOT call blocking.

Well, here it is, Mid April 2019 and Verizon programmers and engineers are no match for the robocaller technology. In fact, the numbers of robocalls to my cell phone has INCREASED since you alledgedly released your doomsday robocall control technology. Way to go Verizon. I suggest that you hire the robocall technology engineers to solve your network problem.

1. PLEASE STOP TELLING PEOPLE TO LIST THEIR NUMBER ON THE FTC DO-NOT-CALL LIST. THIS IS ROBOCALL SUICIDE and will INCREASE THE NUMBER OF ROBOCALLS YOU GET.

2. THE FTC CANNOT PROSECUTE A ROBOCALLER IF YOU REPORT A SPOOFED CALLER ID TO FTC. DUH, DO I NEED TO EXPLAIN THIS TO YOU VERIZON?

3. THE END MARKETER, I.E. THE INSURANCE COMPANY THAT WANTS TO SELL YOU SOMETHING CANNOT BE PROSECUTED FOR HIRING ROBOCALLERS. ROBOCALLERS ARE PROTECTED FROM PROSECUTION, SINCE THE SALES COMPANY WILL DISAVOW ANY KNOWLEDGE OF HOW SOMEONE CALLED THEM.

4. THE ONLY WAY TO STOP ROBOCALLERS IS TO BLOCK ANY PHONE CALL WITH A FAKE CALLER ID. AND ONLY THE PHONE COMPANY CAN DETECT A FAKE CALLER ID. THAT MEANS YOU VERIZON.

5. HERE IS HOW MY VOICEMAIL GREETING GOES:

"HI, BECAUSE VERIZON CAN'T CONTROL ROBOCALLS ON THEIR OWN NETWORK, I DON'T ANSWER MY PHONE ANYMORE. HOWEVER, IF YOU LEAVE YOUR NAME AND PHONE NUMBER, I'LL CALL YOU RIGHT BACK".

 

Re: ROBOCALLS

RC_247
Member

Robocalls are sent via Robocaller devices. It selects random numbers to call. The telemarketer on the other end might not even know what number the robodialer called... I had that happen, the telemarketer didnt know my phone number and I had to tell her so she could add me to their do not call list.

Solution? Get RoboKiller or Nomorobo. Robokiller works like a champ! I has fun answer bots that answer the call and give the telemarketer a hard time. You can listen to the recording and it also blocks the number in the future. Hilarious to hear the conversations between the salesperson and the answer bot.  My phone doesn't even ring except if it's maybe a call spoofing a local number. It flags it as possible spoof call and it'll go to voicemail.  There is a database of hundreds of thousands of robodialer numbers. Now it they can come up with a service for my landline (I just keep my home phone ringers off)

Another thing you could consider is get a burner phone app for your smartphone. It's a temporary number or numbers you choose and then you "burn" them (delete them) when you don't want it anymore. You make and receive calls and texts on the burner numbers. Great for giving to sales people, delivery people, or using on forms when you buy stuff online. I have a permanent one I keep and I've had several others I just used for a short time.

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Re: ROBOCALLS

wendybk
Member

Frustrated that Verizon is wanting to charge me for the filter of robocalls.  And why don't they have something like this:  https://www.att.com/esupport/report-call-or-text.html  where you can put in the number.  I have also updated my voicemail message...may consider returning to AT&T...didn't have this bad of a problem with them.  I've gotten about 25 calls within the last 24 hours.

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Re: ROBOCALLS

Community Manager
Community Manager

wendybk,
The last thing we would want is for you to leave our wireless family. We definitely appreciate your business. I'm not a fan of pesky calls as well & I regret reading that you're receiving so many. Allow me to lend a hand with how you can use the free features of the Call Filter app that we have. Please referer to the section "Free Spam Protection" in this link https://www.verizonwireless.com/support/how-to-use-call-filter/ This free access gives you spam detection, spam filter, and report numbers.

Additionally, I do have a few other things that can curb these annoying calls. We suggest that you register on the National Do Not Call Registry http://spr.ly/6189D2hJf If you are not having success with the free portion of the Call Filter app, you can look for a possible 3rd party app that may have the blocking/screening capabilities that you're looking for. One other thing you may want to do is file a complaint with the FCC. Here's their link http://spr.ly/6189D2huD Lastly, I know that changing your number isn't the most favorable option, but it might be something to consider. You can do that for free right from your My Verizon account http://spr.ly/6180D2hJA I hope that at least one of my suggestions will help.

AliciaD_VZW

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