Poor service


We have had Verizon for 10+ years with no service problems. Starting about 3 weeks ago we have 1 bar of service at our home. We can not even use wifi calling to make a call. What can be done ?


Re: Poor service

Customer Support

We are committed to provide you with the best wireless service possible (https://www.verizon.com/support/troubleshooting/smartphones/), mcdowns22. You mention that this signal issue stated about 3 weeks ago. Are you aware of any changes in your area that may be impacting radio signals like new buildings that may be blocking the signal from the nearest tower?


Have you done any structural changes to your home, like a new roof?


Do you notice any improvement if you steps outside your house?


- Antonio