Poor customer service and care


Verizon customer service has went 180. Every time you call you receive different information about the same topic. I have no clue which rep.  to believe at this moment. 
the service is also getting bad also the pricing of the devices and plans. I know it’s always been expensive but the service was good and customer service. Now that those two are bad why is the price still the most expensive.


Re: Poor customer service and care

Customer Support

Hello Valucust, 


We definitely don't want you to feel that way, and we're here to help. What type of service issues are you having (voice calls, messaging, data)? When did it begin? Please share some details for me, thanks very much.