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Phone

Member

I bought the S20 through samsung directly. I have one more device payment on my current phone do I have to have it paid off before I switch or can I just make the next payment on the bill?

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Re: Phone

Customer Support

Knowing your options is certainly important, Skreis2018. You can absolutely pay it off now, and upgrade to a new phone. 

 

You don't have to wait to pay it on your bill. However, to upgrade, it will need to be paid. 

 

Please let me know if this helps. 

 

VanessaS_VZW

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Re: Phone

Expert

As usual the VZW rep that replied didn't follow what you were asking. 

 

You can definitely activate the unlocked Samsung Galaxy S20 on your line using your existing SIM card without paying off the remaining device payment agreement balance. You will then pay your next installment on your bill as normal.

 

If you have questions or your situation is different than I thought, please reply to this discussion thread and clarify. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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