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Phone numbers missing on My Usage call and text logs
mert10794
Member

Some of the phone numbers on the phone and text logs in My Usage are missing. I have tried using both online and the app but neither are showing the numbers. I can see the date, time, the duration of the call and whether it was an outgoing on incoming call but there is no phone number. The numbers that are there seem to be people who have Verizon. So why are non Verizon numbers not showing?

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Re: Phone numbers missing on My Usage call and text logs
vzw_customer_support
Customer Support

We understand the importance of being able to view your full call logs, mert10794. Let's take a closer look at this. Please be on the lookout for a Private Note.

 

LynnE_VZW

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Re: Phone numbers missing on My Usage call and text logs
bacheak
Member

The problem is when you have a nickname the phone number doesn’t show.  An amateur programmer broke it.  I also can’t take my nicknames off because you removed the ability to do that too.  You are destroying your web site.  I’m in the middle of investigating something critical and I need this fixed.  Login yourself and add a nickname and watch the number disappear from the log 

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