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Phone Upgrade

workingman
Novice

If you are a long time customer & you upgrade when you are available for this upgrade, Verizon Charges upgrade fee. Do customers that been a long time customer, get a discount?

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Re: Phone Upgrade

Ann154
Expert

No. All customers who upgrade through VZW have to pay the upgrade fee. The upgrade fee has been in place since 2012.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone Upgrade

abozeman2
Member

Verizon treats all their customers equally. The upgrade fee helps Verizon improve their network for a better overall experience.

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