If you are a long time customer & you upgrade when you are available for this upgrade, Verizon Charges upgrade fee. Do customers that been a long time customer, get a discount?
No. All customers who upgrade through VZW have to pay the upgrade fee. The upgrade fee has been in place since 2012.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Verizon treats all their customers equally. The upgrade fee helps Verizon improve their network for a better overall experience.