Sharon, we know that making payments is important. We want to make sure that this gets addressed. I recommend calling our financial service team at 866-266-1445. this is where you can get this resolved. I hope that you have a great day. BobbyNNNNNN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!