Overcharged on Router for more than ONE YEAR!

[LDCatti]

How many times will Verizon keep telling me they are giving me a bill credit for a returned router from the first three weeks of having received it, and still have not gotten a credit? THEIR CUSTOMER SERVICE IS TERRIBLE AND NOW I AM PLANNING A SMALL CLAIMS COURT CASE TO GET BACK MORE THAN ONE YEAR'S WORTH OF OVERCHARGES ON THIS ROUTER PLUS TAXES.  Been on hold for 45 minutes waiting for a Supervisor. This company is useless. I will also file a complaint with the FCC.

[Ann154]

Was the router for Verizon Fios service or Verizon Wireless service? 

[vzw_customer_support]

LDCatti, 

I know how important it is for your billing to be correct, and I am so sorry to hear that you have not yet received your refund! We certainly don't want you to feel that you need to go outside Verizon Wireless to get this resolved. Please reply to our Direct Message, so we can gather the details needed to assist with your account. 

Thanks, 
MichelleH_VZW