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Not Receiving Verification Texts Online Messaging

ncolonna
Member

Hello,

For some reason, I am unable to receive verification messages on the online messaging applet (Google, Amazon, etc). I am using Messages+ on my Google Pixel 3XL, and can receive the messages there, but they do not appear in the online interface. I am using a work computer, so downloading the Messages+ desktop app is not an option.

 

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Re: Not Receiving Verification Texts Online Messaging

Community Manager
Community Manager

We're sorry to hear you're not receiving all messages through the website for your Verizon Messages, ncolonna. Let's take a closer look into this. Where is the verification message coming from? Have you ever been able to receive this type of message on the website? Are you having trouble with any other messages?

 

DanielleR_VZW

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Re: Not Receiving Verification Texts Online Messaging

2533654759
Member

i have been having the same issue. I have not received any verification messages before. But I can receive the messages just fine on my phone. 

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Re: Not Receiving Verification Texts Online Messaging

Community Manager
Community Manager

2533654759, we know that your messages are important and want to ensure that you are receiving them. Do you find that this is happening from specific numbers? Are these specifically secure messages such as temporary passwords or things of this nature? Are you able to send messages to those numbers from the desktop application?

LorenB_VZW  If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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