Need a password reset sent to my email

aclee6
Member

I entered the right password and everything when logging on to my verizon. I entered the answer to the security question right, and it locked me out of my account. I need to reset my password again, and do not currently live at the billing address they want to send it to. I need an email link.

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Re: Need a password reset sent to my email

bearone21
Leader

they could've emailed or text, a choice you had to select when you were locked out..

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Re: Need a password reset sent to my email

Community Manager
Community Manager

aclee6, we're sorry to hear that you're having a hard time resetting your password, we're here to help. Do you have cellphones on your account? If so have you tried resetting your password by visiting, http://spr.ly/6608Ee2pj

 

TrinetteW_VZW

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