I am a new customer and I am so fed up with the run around I am getting from Social Media and Customer Service.
I would like someone from Corporate to contact me ASAP. If this does not get resolved by today, I will be cancelling my service and going with someone else.
And please do not respond with one of the canned messages I see everywhere asking me to explain my issue. I am not typing it all out. I want someone to call me. Someone that actually has authority to live up to the promises I have (in writing) from Social Media.
Good luck with that. No info on the problem, I am sure corporate, who is not even watching these messages, is not going to call as they will not see the message. It's always helpful to others to see what is happening to other customers, so it is a shame you could not type that out for us. Based on your apparent frustration level, probably time to move on.
The general jist of it is that Social Media promised me something IN WRITING and now they, nor anyone else, is honoring it.
I already tracked down emails for executives and will be contacting them.
It's a shame Verizon is willing to lose a customer over $20
I started service May 10. We chose the Droid Maxx because they were free and had really good reviews. Well, we HATE them for various reasons. Currently there are referb LG G2's for $10 on the site. We are with in our 14 day WFG so exchanging them should not be an issue.
Here is my problem: My dad came home from heart surgery last month on hospice and recently passed away. Since I am the only family he had, I had to take the time off work to care for him while he was dying. I have returned to work but will not receive my first check until 5/29 which is well beyond my 14 day window. I requested an exception to be able to either waive the restocking fee's and $20 ($10/device) and switch them out, or to have it billed to my account. Now, I understand that BTA is normally not allowed until after 6 months and whatnot, but this is a special circumstance and I am requesting $10 referb phones, NOT $700 iPhones.
I reached out to Social Media on FB and was told that if I went into a corporate store they'd be able to do it. Well, I called the store to check stock (which they say they don't have but it showed on the site they did) and he said there was no way for them to be able to override the system. Fine. I've done retail as well as call center jobs so I understand that first line agents are often powerless. I requested a call back from Social Media because waiting for messages to go back and forth is time consuming.
I just got off the phone with them and they are now saying they cannot honor what they put IN WRITING. I am beyond frustrated with the lack of customer service I am receiving and would like to speak with someone in corporate that actually has the authority to deliver on the promises that were made to me. Quite frankly, after all this I should get new iPhone 6+'s at no cost! Or at the very least, new G2's at no cost.
Do not let the time period go beyond the 14 days or you will increase the difficulty doing anything 100 fold.
Based on how fast things move, I would just try to scrape the money for restocking fees and get those unwanted phones returned. Restocking fee is usually $35 though, not $10.
Again, do not go beyond the 14 days without returning the phones.
@Weth Right. And I have it in writing that they will put the $70 in restocking fees and $20 for phones on the account and no one is able to make that happen.
yarelim_vzw I can understand the not having the devices. However, the Keizer store near me has new G2's for $80 with a $50 rebate which I would be ok with too but that doesn't change the fact that they have no way to bill the devices and restock fees to my account (since I am a new customer) even though SOCIAL MEDIA TOLD ME REPEATEDLY it was ok to make the exception.
So, can someone please either make it happen or find someone who has the authority to make it happen since it was promised to me in writing?