My new device was misdelivered.

Jihyepark87
Member

I recently ordered a new phone using a verizon app, but the device was delivered to a wrong address. I already call the UPS to confirm the delivery status and they only told me to file a claim, which is not possible at this point because the status says that the package was delivered! 

I am really frustrated with the situation and am wondering if anyone has a similar experience. Thank you.

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Re: My new device was misdelivered.

bearone21
Leader

not a verizon problem!

working from a small phone platform is easy to make mistakes when ordering, attention to detail is required....address where item is to be delivered!

 

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Re: My new device was misdelivered.

Community Manager
Community Manager

Oh my, sorry to hear about the concern over the phone being delivered to the wrong address, Jihyepark87. The last thing that we would want is for you to be frustrated and I want to ensure that we turn this around for you. I know this situation is confusing. I've sent you a private note so we can best help out. 

RyanM_VZW

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