Re: My Verizon-Verizon Up - "We can't process your request now"

spequigney
Member

I've been having this problem for months.  Suggesting update app is a bum steer, mine is set to auto update.  I used to use this feature all the time to check my data usage, knowing when I was using certain apps that I was concerned about being data hogs.  Unable to do it anymore, frustrated.

Re: My Verizon-Verizon Up - "We can't process your request now"

Community Manager
Community Manager

spequigney, we want to help in any way we can! For your MyVerizon account, we want you to have easy access at all times. Have you tried deleting and re-downloading the app? You can also check your mobile data usage in your device's Cellular settings. 

 

With your VerizonUp, what are you trying to spend your credit on? Was your credit spent and you did not receive your gift? We are eager to hear from you soon. - MichelleH_VZW

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Re: My Verizon-Verizon Up - "We can't process your request now"

dillon2408
Member

this is still happening constantly and verizon customer service is zero help. been told escalating 3x and never get a call back.. the only solution is calling customer service and having them delete your number and re registering your account owner number. it works until you turn off the app then the same cant process your request right now forever.. 

Re: My Verizon-Verizon Up - "We can't process your request now"

Community Manager
Community Manager

Dillon2408, we understand the importance of being able to take advantage of your Verizon Up rewards when credits are available. If you are still experiencing the same error message, we do recommend reaching out to our Verizon Up Team for further assistance at 1-866-895-5579.

 
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Re: My Verizon-Verizon Up - "We can't process your request now"

marief724
Member

I'm having the same issue! So frustrating! I too have tried everything. Odd how Verizon has no problems when my bill is auto paid or they want to sell me something....but to access my up rewards, suddenly they cannot recognize or authenticate my account???

Re: My Verizon-Verizon Up - "We can't process your request now"

Community Manager
Community Manager

We would recommend changing your Password or PIN to your My Verizon and trying again. GenevieveB_VZW

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Re: My Verizon-Verizon Up - "We can't process your request now"

Jtrippier13
Member

I have been experiencing the same Error Message, "We can't complete your request right now.  Sorry about that.  Please try again later." since the beginnig of December.  I have tried all of the solutions provided multiple times on my iPhone.  I haven't been able to access the Verizon Up page at all.  I've missed all of the holiday rewards and can't access the page to receive my monthly reward.  

I've called the Verizon Up help desk and the general Verizon support, neither have been able to help correct the problem.  I was told a ticket would be submitted to try to correct your system, but that was over a week ago.

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Re: My Verizon-Verizon Up - "We can't process your request now"

Community Manager
Community Manager

We're truly disappointed to learn you've been experiencing issues trying to access Verizon Up, Jtripper. We want you to be able to take advantage of all rewards as soon as possible. We're glad to hear you have already been in touch with us and a ticket was submitted to investigate the issue further. I'm confident as soon as there is a resolution, you will hear back from us to test out Verizon Up and ensure it is working for you. 

 

DanielleR_VZW

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