9:03am — I pay the regular amount for monthly plan renewal, I receive an email saying "Your plan has been renewed, youre good for another month" 11:37am — I receive a text saying "Free VZW Msg: Thanks for your payment! Your monthly plan has been renewed and will be good through 02/20/2016."
2:32pm — I receive a text saying "Free VZW Msg: Your plan did not renew on 01/20/2016. Any calls or texts will now cost per min or per text. Dial #PMT to make a payment at any time"
Let's get you to the right team, LilFuz. This sounds like you're referring to yoru Prepaid renewal status. Please reach out to our Prepaid Team at 888-294-6804 for further assistance. They are open Sunday through Saturday from 6AM to 2AM ET.
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I need to find out how to talk to a live person about my billing. I have a prepaid servie and just found out that I got billed twice in December. I tried the phone number just listed and the automated system hung up on me twice.