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Mobile plus home rewards


I can't join mobile + home rewards using Verizon Up, when I try I get a pop up asking me to shop for Fios. I have Fios gigabit internet and wireless unlimited plan, so I am eligible for rewards. I'm tech savvy and I know how to use my phone and the app. I  have been trying to resolve this since December and I have waisted countless hours of my precious time, but Verizon do not appear to care very much.