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Re: Missing nicknames in Call and Text Logs

Customer Support

We're sorry to read that the recent changes on the usage view have caused issues for you, lind0011. We made these changes to try to make this an easier way to review your usage. We will be forwarding your feedback to our Web team, as we're always looking for ways to improve our customer experience. 

PedroM_VZW

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Re: Missing nicknames in Call and Text Logs

Member

Customers were using the nickname feature for more than just business purposes. In our case, the functionality was critical to managing certain aspects of elder care across multiple lines on our account. That this downgrade was rolled out without even the VZW support representatives knowing about it and able to respond illustrates an organization that has entirely lost its direction, and clearly cares nothing about its customer base. We are currently looking into changing carriers and porting all 5 numbers with us.

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Re: Missing nicknames in Call and Text Logs

Customer Support

Just to clarify are you referring to the nicknames listed here in the following link. https://www.verizon.com/support/name-your-device-faqs/  JoelD_VZW

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Re: Missing nicknames in Call and Text Logs

Member

No, thank you for inquiring. We are all referring to the former ability in a call or messages log to drill down via phone number hyperlink to a number, and assign that number a nickname. The functionality disappeared and is badly missed. 

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Re: Missing nicknames in Call and Text Logs

Member

Same. No nicknames on call logs in detail billing on line.  Apparently the change has been made via the IP team and executives are NOT aware.  We need to contact the Executives Officers and share our dislikes.  

Kym

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Re: Missing nicknames in Call and Text Logs

Member

Executive Personal are unaware of this as the changes are made from IP . Everyone is encouraged to reach out and voice their dislike on changes to management.  Let your customer service rep know what you want n who you want to get message. They can and will email their mangers , who will forward to Executive offices. 

Kym

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Re: Missing nicknames in Call and Text Logs

NO YOU ARE NOT HERTE FOPR US. each response you act as though you dont have a clue what we are talkingh about. Please stop with the robot responses

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Re: Missing nicknames in Call and Text Logs

Customer Support

Due to the recent platform change, we have been experiencing the issue where customers can't save, edit, or add device nicknames. The expected time frame of resolution is the following: 

 
06/29- Saved nicknames and call details will be restored. 
 
07/07- Nickname add and edit functionality will be restored. 
 

TionnaB_VZW

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Re: Missing nicknames in Call and Text Logs

Member

Thank you very much for this update, TionnaB - this is excellent news indeed. The whole thing still feels a little squiffy to me, but I’m a known cynic. 😉

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Re: Missing nicknames in Call and Text Logs

Member

Thank you so much.. And  you all's help . I appreciate this . 

 

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