My girlfriend recently misplaced her phone. I went to suspend service on it. We were in two different time zones and very close to midnight. I suspended her service and set the automatic reactivation for the next not realizing that midnight is officially the next day. I figured it would take a few minutes for the deactivation to take place. So about 5 minutes later I went to see if the phone was active. Well in that 5 minutes midnight had come and gone and the phone was active again. Not knowing this I assumed my original deactivation didn't work, so I suspended it again. Well lo and behold, she found her phone in the am. I went to reactivate it and was told that I reached my maximum react/deactivation for the day. When I called customer service, they told me I had to wait til midnight that day before it could be reactivated. I have never deact/reactivated any of my phones in the many years I've been a loyal Verizon customer. You think will an unlimited plan with the most data available they could make an exception for a loyal customer who does not abuse the deactivation/deactivation feature. My girlfriend, of course me being out of town, her having health issues, and not having a home phone, has to go until midnight, 15 hours away at this point, without contact with the outside world. Come on Verizon, vthere are exceptions to all rules.