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So this is my third deployment since I joined Active Duty 12 years ago, and this is the first time I've had issues with any provider. They have denied my request twice: once for not proving that I'm Active Duty, and again for my orders not being valid deployment orders. Here's a list of the highlights talking to Verizon over the last 4-5 days.
The worst part about this whole experience is that I leave for 6 months next week. My wife and I have a 15 month old daughter and live on the other side of the country from both our families. Instead of spending as much time with them as possible this week, I've spent at least 5-6 hours on the phone/computer trying to convince Verizon that I am actually deploying, and yes, I'm actually in the military.
You’ve been through a lot, MATDEA14, and I want to lend a hand to help out as best as I can. I private messaged you, and I ask that you work with us there to move forward.
David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I messaged you back, but never received a response. Like I said in the DM I would like to speak with someone who can actually fix the issue. And if I'm going to call again I would like a direct number to the person that has the authority to make decisions.
Also, it's been almost two hours since the supervisor was supposed to call me.
MATDEA14 wrote:
I messaged you back, but never received a response. Like I said in the DM I would like to speak with someone who can actually fix the issue. And if I'm going to call again I would like a direct number to the person that has the authority to make decisions.
Also, it's been almost two hours since the supervisor was supposed to call me.
*611 this is a customer to customer forum not customer service
And I’m sure other military customers would like to know about my experience. I didn’t post this to get a response from customer service.
MATDEA14, it’s kind of funny I found your post. I wondered if I was the only one having a massive amount of trouble trying to suspend just one line of service. I’ve spoken to countless reps and wasted an astronomical amount of time just trying to get a service suspended that I won’t be able to use. I’ve been with the company for 9+ years, have a military discount on account, etc but someone when I send in my orders I have people telling me that they don’t constitute active duty orders. I’ve already researched other carriers because clearly VZW only cares about the money they’re getting every month as opposed to the quality of service they actually provide.
Thank you for this post- I too am having an issue. I am Active Duty Navy deployed overseas for the next 12 months and the email address militaryorders@verizon.com comes back as UNDELIVERABLE when I attempt to send in my orders. This is INSANE. Verizon should be BLACKLISTED For military members - they have been impossible to reach as I cannot call either. Does anyone have any other WORKING email address to send my orders to? This has been a huge waste of time while I have much better things to do and more important stressors in my life.
Thanks for sharing MATDEA14.
TERMAN7 wrote:
Thank you for this post- I too am having an issue. I am Active Duty Navy deployed overseas for the next 12 months and the email address militaryorders@verizon.com comes back as UNDELIVERABLE when I attempt to send in my orders.
Try sending them to: militaryorders@verizonwireless.com
How do I suspend my service for military deployment over email, fax or mail?
I'm also having nothing but issues getting my son's line suspended. the ssn doesn't validate when i put in all his info. I've sent them his orders but they say a page is missing. So frustrating. Then I call back and tell this story to a handful of reps. ughhhh
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