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Log out from Verizon wireless website

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Re: Log out from Verizon wireless website

Sr. Member

From the subject and NO body content, it appears you're having trouble with the VZW wireless website.  A little more info would be helpful. 

What device are you using to access the website and what browser?  Are you having trouble logging out or an issue with the site logging you out automatically after a period of inactivity?

...Just another VZW customer...trying to offer some assistance...
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Re: Log out from Verizon wireless website

Member

I log in to pay my bill and there is no log out button

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Re: Log out from Verizon wireless website

Member

There used to be a log out button but the new site does not have a visible log out button. I use an IPad to access my account

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Re: Log out from Verizon wireless website

Sr. Member

@Tcarn7 wrote:

There used to be a log out button but the new site does not have a visible log out button. I use an IPad to access my account


 Using Chrome on my iPad, when logged in there is the 'three bars' in the upper right which gives options.  At the bottom of that pop-up window, there is a 'Welcome, xxx' button.  Touching that button gives me more options including a 'Sign Out' option.  Try that to see if it works for you.  It is confusing and hidden and would be better to be on the original pop-up option window.

...Just another VZW customer...trying to offer some assistance...
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Re: Log out from Verizon wireless website

Customer Support

To sign out of your account, select "Sign Out" from the drop down in the top right of any Verizon page. LisaL_VZW

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Re: Log out from Verizon wireless website

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@vzw_customer_support wrote:

To sign out of your account, select "Sign Out" from the drop down in the top right of any Verizon page. LisaL_VZW


That might work for the desktop VZW website page, but not the mobile page.  Have you looked at the mobile version?

...Just another VZW customer...trying to offer some assistance...
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Re: Log out from Verizon wireless website

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I use Safari on an iPad and there is no sign out selection on the drop down or anywhere else that I can locate on verizonwireless.com. 

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Re: Log out from Verizon wireless website

Customer Support

Try selecting your account name or highlighting it from your iPad. If you're still having trouble with this, we'd appreciate if you would Private Message us with a screenshot. This way we can get a better look and idea. - NicholasS_VZW

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Re: Log out from Verizon wireless website

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@SalvoJimmy wrote:

I use Safari on an iPad and there is no sign out selection on the drop down or anywhere else that I can locate on verizonwireless.com. 


Is yours a prepaid or postpay account?  Not sure if it matters but mine is postpay.  Using Safari (and Chrome) on my iPad, when logged in there is the 'three bars' icon in the upper right which gives options.  At the bottom of that pop-up window, there is a 'Welcome, xxx' button.  Touching that button gives me more options including a 'Sign Out' option.  Try that to see if it works for you.  It is confusing and hidden and would be better to be on the original pop-up option window.

...Just another VZW customer...trying to offer some assistance...
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