JRock11, it makes it much easier to be able to find the contact my name than it is with phone numbers. I would love to be able to assist today. Have you ever been able to view the contacts online by name or has it always been numbers? Are you using the Verizon Messages desktop application? Please keep us posted: http://spr.ly/6589BzNOl KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!