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Late charge and lack of customer service

Billingerrors
Member

My bill was due on Dec. 27.  Verizon cashed my check on Dec. 16. My January bill says I owe a $5.00 late charge.

I need Verizon to remove the late charge.

Verizon "Chat" is not working and I haven't been able to locate a phone number to call for help.

How do I get to the billing department to resolve my problem????

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Re: Late charge and lack of customer service

dad_of_2
Sr. Member

     *611 or dial 800-922-0204.  That is the number to customer service.  They will be able to offered the credit.

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