My bill was due on Dec. 27. Verizon cashed my check on Dec. 16. My January bill says I owe a $5.00 late charge.
I need Verizon to remove the late charge.
Verizon "Chat" is not working and I haven't been able to locate a phone number to call for help.
How do I get to the billing department to resolve my problem????
*611 or dial 800-922-0204. That is the number to customer service. They will be able to offered the credit.