I am having trouble finding a way to commend my help-line angel, Janice, so I'm going to brag on her here.
We were having trouble getting a phone shipped to a remote area, but we got Janice on the line. She not only was able to solve the shipping problem, she was able to get us an even better upgrade than the one we had picked out. Janice had unlimited patience and a sense of humor. I got off the phone in a much better mood than when I called in. Thank you, Janice! You're wonderful!