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Is there another way to reset account password without getting a text?

Member

Right now a family member has my phone and I am unable to log in to my account so I am on my wife's account to ask this question. I do not want anything sent to my phone since I am letting someone else us it. Is there anything that I can do online to reset password?

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Re: Is there another way to reset account password without getting a text?

Customer Support

Thanks for asking about password reset policy, Dmccluskey! I'm happy to answer your question. As you probably already know, the temporary password text message is a security function that prevents unauthorized parties from accessing your account. It is only during the initial registration that a temporary password (sent via text) is required. Once that is received and accurately coded in to the site, you can set up a security question for future password resets.

If you haven't set up the security question, you can instead have the temporary password mailed to your billing address. Please allow 5 to 10 business days for that to arrive. Thanks again!

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: Is there another way to reset account password without getting a text?

Customer Support

Thanks for asking about password reset policy, Dmccluskey! I'm happy to answer your question. As you probably already know, the temporary password text message is a security function that prevents unauthorized parties from accessing your account. It is only during the initial registration that a temporary password (sent via text) is required. Once that is received and accurately coded in to the site, you can set up a security question for future password resets.

If you haven't set up the security question, you can instead have the temporary password mailed to your billing address. Please allow 5 to 10 business days for that to arrive. Thanks again!

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: Is there another way to reset account password without getting a text?

Member

Thank you for your reply. How do I go about having it mailed to me then?

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Re: Is there another way to reset account password without getting a text?

Customer Support

Thanks for coming back, Dmccluskey! Now that I have had the chance to review your concern again. I can see that you're trying to reset the password in such a way as to not have a temporary sent to the device. That means that either a security question was not set up or that you may not know it. If that's the case, then a temporary password must be sent to the device before the mailed version can be sent. I regret setting your expectations that you could get it without going through the message process first.

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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