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Incorrect data usage texts

joyioi8
Member

For the past two months I've been receiving texts that I'm close to using up my data but the problem is that it's at the start of my new cycle and when I go to look at my account, the texts are wrong and I have plenty of data.  It's annoying and don't tell me to turn off my notifications, I want them but I want them to be correct.

Re: Incorrect data usage texts

Community Manager
Community Manager

joyioi8,

 

I can certainly understand wanting to know how much data has actually been used. That is crucial. I'd be concerned to get those messages too and I'd expect them to be right. We're glad to look into this. I've sent you a private message. Please reply when you're able to we can fully assist you.

 

AndrewT_VZW

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