I have been trying to order a phone for my business for 2 months as an upgrade but after 4 Incompetent customer service reps and 3 hours of going over information Again and Again.....
have not been able to resolve the issue . A lot of people need to be fired because at next opportunity verizon is going to loose my business
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Better tighten up that business if it's loose.
Order your phone yourself online. Takes a few clicks and you're done. Probably shouldn't be calling others incompetent.