I sent in a black 32gb iPhone 7 in perfect working order (trade-in value $350) and got an email saying that what they received was a silver 16gb iPhone SE and that they were only crediting me $10. This is complete garbage. I know what I sent in and it's the same phone I bought from Sprint 2 years ago, a black 32gb iPhone 7. I've never owned and iPhone SE. Someone in the trade-in department is switching phones and probably profiting from it, either that or it company policy to steal from their customers
Hello, being on top of your phone trade-in is vital, especially if you feel there was a mistake in the processing or quoting, we want to guide you in the right direction. Feel free to contact our Device Trade-In team at (800) 416-8894 for further support. For more details check out our FAQ page: https://www.verizonwireless.com/support/trade-in-program-faqs/.