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I want to edge to a phone other than the one that I am "eligible" for

Member

I am very frustrated with the service that I have received lately. I currently own an iPhone 5 and have an upgrade in July. The phone works fine other than the short battery life and little storage left due to the fact that the new software updates get larger as they go. I became eligible for early edge at the beginning of February. When I went to take a look at my options I was told that I would only be able to edge to a droid max. I have had iPhone's since 2010 when I first got a smart phone, my entire platform runs off of Apple and I have absolutely no desire to change that now.

I called customer service to see if anything could be done to change this option and was told that she could not do anything at the moment, but if I called back in the middle of March that I would be able to get an iPhone 6 and that she would notate my account saying just that. I waited like she told me and called back yesterday. I was then told that my account was notated "if she calls back in a COUPLE OF MONTHS that she will be able to get an iPhone 6." I'm sorry, but there is a big difference between a couple of weeks and a couple of months, especially considering that in a couple of months I will be able to upgrade my phone anyway which would mean there would have been no point in calling back if that's what I had been told originally. Why would I be told one thing and be specifically told when to call back, and then have her write down something else completely? It is very frustrating to be told one thing and then to essentially be told that I am incorrect because something else was written down. I have been a Verizon customer since 2007 and stayed with Verizon even when I moved to my own plan in 2013 and the fact that I am being given the run around is extremely frustrating and annoying. I am very dissatisfied with the service that I have received and with the fact that this is my fourth time dealing with the same topic.

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Re: I want to edge to a phone other than the one that I am "eligible" for

Novice

Here is what the Edge plan says. 

What devices are eligible for Verizon Edge?

All Verizon Wireless smartphones, tablets and basic phones are eligible for Verizon Edge.

Note: Device bundles are not included. All other devices (Jetpacks, modems, etc.) are not eligible for Verizon Edge.

So according to this you should be able to get ANY phone on the Edge program.  Don't know if I can post the link, it's on their site: Verizon Edge FAQs | Verizon Wireless    I would print out the requirement and take it with you when you go to Corporate store.

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Re: I want to edge to a phone other than the one that I am "eligible" for

Sr. Leader

Yes, all Verizon smartphones are eligible for Edge. The OP is not attempting to do an "Edge" purchase, though, but an "Early Edge" purchase.

You have listed what is eligible for Edge. If you look at the Edge page on Verizon's website, you will also see the following:

"Who is eligible for Verizon Edge?

To be eligible for Verizon Edge, your device must be eligible for an upgrade and:

  • Existing customers of 7+ months must have a good payment history with us during the prior six months.
  • New and existing customers of 6 months or less must pass a credit check.
  • You must have a postpaid service agreement with Verizon Wireless."

The OP has stated they are not eligible for an upgrade UNTIL July. Verizon is willing to waive this requirement if the OP is willing to purchase the indicated phone. If the indicated phone is not what the OP wants, they would have to fulfill the regular requirements of Edge which includes being eligible for an upgrade.

The OP should either purchase the Droid Maxx on Edge, another phone at full retail cost OR wait until July when they can purchase ANY phone on Edge.Smiley Happy

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Re: I want to edge to a phone other than the one that I am "eligible" for

Leader

Just to reiterate, there is a difference between edge and early edge. The OP can always pay the current device off wait 30 days and get the iPhone 6.

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Re: I want to edge to a phone other than the one that I am "eligible" for

Member

Aside from that, I was then told after speaking to someone in the customer service department that it would be possible to change to the phone that I wanted, and that statement was changed. The customer services phone representatives are obviously unreliable. That is my bigger issue, not the rules of edge but the fact that I was basically mislead and lied to. I do not want to deal with a company that has representative that do not live up to what they promised.

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Re: I want to edge to a phone other than the one that I am "eligible" for

Novice

She is eligible for early Edge.  I went through the same when I first became eligible for Early edge. I got the newest phone at that time, which was the Galaxy S5.  I just went and paid 49 to Edge to Droid Turbo.  So, yes, she should be able to chose any phone she wants since she is eligible. Oh, I was NOT eligible for an upgrade (contract) either.  In fact, my early Edge was in middle of April, my contract ended in July. 

And her device is eligible according to the info she received of being eligible for Early edge.

All that info is in the link I sent her. 

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Re: I want to edge to a phone other than the one that I am "eligible" for

Leader

Early edge only allows certain devices as she was told. If she want different she has to wait. There is a difference between what edge allows and what EARLY edge allows. Aside from the names I'm not sure why this is so hard to understand.

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Re: I want to edge to a phone other than the one that I am "eligible" for

Novice

Where can I find that information at?  Please provide link.

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Re: I want to edge to a phone other than the one that I am "eligible" for

Leader

I don't supply links. You can look through the website or if info is needed call customer care. But it's pretty common knowledge.

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Re: I want to edge to a phone other than the one that I am "eligible" for

Sr. Leader

Yes, you got the phone which was currently eligible for Early Edge at the time. This changes from time to time. When the iPhone 6/6+ was first released those were the ONLY phones you could purchase on Early Edge. This was for September and October of 2014. You would not have been able to purchase any other phone with Early Edge at the time. At the time, this made a lot of android phone owners angry, just as it is making the OP(an iPhone owner) angry now. Then it was the Droid Turbo ONLY, then it was....

One of the requisites AS LISTED ON THE EDGE PAGE is that your line must be eligible for an upgrade. Verizon lifts this requirement IF you want to purchase a specific phone. If the phone you want is not eligible for Early Edge at this moment, it may be at some point in the future and the phone CURRENTLY available may NOT be available for Early Edge. You were able to get the phone you wanted on Early Edge because it was the phone(or one of the phones) eligible at the time for Early Edge.

Verizon does not have a link for Early Edge because it is not always available AND the eligible phones change from time to time. This is no different than any other special they occasionally run.

Regardless, since a link WAS given for Edge which DOES list upgrade eligibility as being a requirement, if someone DOES NOT fulfill that requirement it is not out of the question that other portions of Edge may be different, too, such as what you posted "All Verizon Wireless smartphones, tablets and basic phones are eligible for Verizon Edge." If Verizon relaxes a requirement to enter into Edge, why is it so hard to fathom they may ALSO change something else such as which phones are eligible???

The fact that the OP IS NOT able to purchase an iPhone on Early Edge simply reinforces this fact.Smiley Happy