Re: I want my paper bill!

mama23dogs
Sr. Leader

tdaless621

What does this have to do with paper billing?  Please stay on topic, or start your own thread.

Please include more information when you do.

Re: I want my paper bill!

There only seems to be a way to change the "type" of notification: email, text, phone.

There doesn't seem to be a mechanism to force a mailed bill.

We have missed payments when not getting a bill.

I thought I changed this online:

* Changed from text to paper and saved this.

* Still didn't get a bill. Went back in and found that it had been changed to text again

* Now when I go back it is back to text and there doesn't seem to be any mechanism to change to paper. The "Cancel" option seems to only cancel changes in the "type" of non-mail notification

* I'll now try calling support.

What a lousy interface for a big company.

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Re: I want my paper bill!

Community Manager
Community Manager

IndependentEddie,

 

Providing you with excellent customer service is the number one priority here at Verizon Wireless. We are concerned to hear that you feel this way about us lately, but we do want to address any concerns you may have about your billing options. Were you able to get the assistance you need when reaching out to us over the phone?

 

 

CandiceH_VZW

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