I received Trade-In Boxes, but my new device hasn't arrived yet. What should I do?

JUSTPOLKAON
Member

Hello,

My son recently used his upgrade and did the trade-in deal with Verizon.  I received two boxes in the mail yesterday and noticed the sheet of paper mentions the phone must be returned within 14 days.  My son's iPhone isn't due to ship till late November.  He said the website mentioned the device can be returned any time once the phone has shipped.  I want to make sure this is true?

Thank you!

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Re: Received Trade-In Boxes, but iPhone 7+ isn't Hear Yet

Acrillix
Sr. Member

Yes you are fine. They cannot expect you to return a device if you do not have the one you ordered. Once the device has been shipped, they give a 2 week window for shipping and transferring information to the new phone.

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Re: Received Trade-In Boxes, but iPhone 7+ isn't Hear Yet

Acrillix
Sr. Member

Yes you are fine. They cannot expect you to return a device if you do not have the one you ordered. Once the device has been shipped, they give a 2 week window for shipping and transferring information to the new phone.

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