Highlighted

Re: I need help!!

Sr. Leader

Interested in hearing what Robert told you to do.

0 Likes
Highlighted

Re: I need help!!

Leader

Didn't say that you were trying to keep both devices. Simply stated why VZW won't refund the charge until one device is returned.

What does working in retail have anything to do with why you're right? I worked in retail for 22 years. That doesn't make me right. I don't get your reasoning there. In any case. Sounds like you're leaving Verizon anyway so I guess I don't need to make futile efforts trying to help you. I can spend my time and information some where else where someone will actually care and listen.

0 Likes
Highlighted

Re: I need help!!

Verizon Employee

This is definitely not the experience we want you to have. I want to get to the bottom of this. I sent you a private message. I look forward to hearing from you and getting this resolved.

0 Likes
Highlighted

Re: I need help!!

Member

Hi! I appreciate your concern but with the help of internet order support

or Core as the guy said it was called I've got it figured out. Both phones

were flagged for a delivery exception and were not delivered to me. They

are in route back to Verizon in fort Worth TX. And once there they will be

processed and my money will be released back to my card but it could take

10 days. I really need that money back and I wish there was a way to get it

now since I've never even touched these phones so clearly when they get to

the warehouse they are exactly like they were when they were shipped. I've

had Verizon prepaid for 2+ years with no problems so I was planning on

bringing my daughter to Verizon from straight talk and I was planning on

buying a Moto z for myself from Verizon at retail price and using it as a

prepaid phone. So I was planning on giving you guys some business and

spending a good amount of money. And nice people like you and the folks at

Core make me want to stay with Verizon and I would if my money could be

release back to me now instead of 10+ days. $1400 is 2 paychecks for me. I

don't know if giving you my mobile number will help you look into this

issue but it's [Removed]. I can also email you the order numbers and

location numbers for each phone. It's just really hard waiting for this

money and I'm nervous I'm never going to get it back. I really do

appreciate you reaching out to me. I will email you more info once I look

through the emails and write everything down. I don't know what my security

code is for my account!

Thanks again

Candace [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

0 Likes
Highlighted

Re: I need help!!

Leader

Well. You have to now wait for FedEx to reverse the shipping and then the processing time plus the time it takes for your CC company to update the charges. We told you repeatedly to take the unwanted devices back to a corporate store where they could have been processed on the spot as returned and it would have taken a lot less time for you to get the charges back to your CC.

0 Likes
Highlighted

Re: I need help!!

Leader

You need to remove your phone number before the crazys get it. Also, how are you out any money, just dispute it with your CC company and you don't have to pay it.

0 Likes

Re: I need help!!

Leader

A CC dispute will cause an even bigger fiasco with VZW.

0 Likes
Highlighted

Re: I need help!!

Member

Yes I now realize that would have been the best route but on Saturday when

this happened I was very upset and I had a very nice lady in the fraud Dept

help me out even though it was not her job to do so. She took about 2 hours

looking into this for me and we thought it would be best to be flagged for

a delivery exception and we didn't even know for sure if it worked BC

Monday morning they were on the truck heading to me and then around 830 the

delivery exception showed up on the Fed ex tracking page. Having $1400

taken out of my account was upsetting and I know I wasn't thinking clearly

I was in a panic. I still am I've never touched the phones and now they are

on their way to fort Worth TX and my money is just in limbo. But the people

at internet order support have assured me I will get it back it's just hard

waiting. But thanks for reaching out to me through this ordeal.

0 Likes
Highlighted

Re: I need help!!

Member

I don't know how to remove my number! I can't dispute it bc the phones are

in route back to Verizon and once there they will be processed and returned

and then my money will be released back but it could take over 10 days. So

my money is in limbo BC it posted to my account.I don't answer if I don't

know who is calling so if the crazies call they won't get me but yes if I

can figure it out I will remove my number! Thanks

0 Likes
Highlighted

Re: I need help!!

Member

Thanks for removing my number and last name if it was you who did that! I

thought I was sending a private message. I don't know how these discussion

threads work or how to send a private message. Glad I didn't know my

account security code to post it on here...geeze!

0 Likes