I am writing to see whether VZW would consider making a goodwill adjustment to the credit reporting bureaus on my closed account. I am asking whether VZW would remove the adverse reporting from my account to the credit bureaus. I still have an outstanding balance and I am willing to pay the account in full. I understand this is a rather unusual request--particularly as my accounts fell behind upwards of 120 days and still as yet needs to be paid
VZW was extremely helpful in working with me at a time of job layoffs and missed payments. If what I ask is too much, then any goodwill adjustment to the reporting bureaus would be most appreciated.
Regardless of your decision, please know that I thank you for helping me at a time when it was needed, and I continue to use your Pre-Paid services to date.