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I am an unhappy customer

Member

I am an unhappy customer. I have return my devices and been assured a full credit yet my account is still in the red. I have been charged 649.99 for a device that verizon reported they did not receive. They now have two of my devices and they are looking for another device and bulling me to pay 649.99. However they have not returned the "wrong" device to me and after 20 hours or more on the phone over the past 6 months I am no closer to a resolution. I did get a partial credit of 299.99 but I was told and even texted I would receive the full credit

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Re: I am an unhappy customer

Sr. Leader

Rachels10 wrote:

However they have not returned the "wrong" device .....

Wrong device?  Verizon never sends back any device you send them, no matter what.

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Re: I am an unhappy customer

Sr. Leader

Rachels10 wrote:

However they have not returned the "wrong" device .....

Wrong device?  Verizon never sends back any device you send them, no matter what.

View solution in original post

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Re: I am an unhappy customer

Leader

Did you do Early Edge or Edge Up?

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Re: I am an unhappy customer

Member

The last representative I spoke with said they returned it on 5/12/15 but she couldnt find the tracking number. Device is worth the 649.99.

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Re: I am an unhappy customer

Member

No just upgraded.

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Re: I am an unhappy customer

Leader

So it was an order you placed and then decided to return?

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Re: I am an unhappy customer

Member

Yes I ordered and returned

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Re: I am an unhappy customer

Member

Thank you someone listened and this is credited. Thank you! Thank you! Thank you

Sincerely,

Rachel Morrison

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Re: I am an unhappy customer

Sr. Member

Glad it worked out for you!

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Re: I am an unhappy customer

Member

Wow, they are doing the same thing to me and no resolution.   It's been 6 months....I'm about to call the Attorney General, Better business Bureau, and local news stations.  I am unfortunately under a contract, so I can't cancel my line, but I am having the other 2 lines on my account sign up with a new carrier since they are no longer under contract.

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