How to get a hold of the financial team when they're never available?

arjolin01
Member

I have been trying and trying to start an online chat for months now with the team who is a part of the managing my bill chat. However, they're never there at the 7am EST as it says on the site. I need to get my bill fixed, especially since I am currently studying abroad for the next year...Verizon chat team in general is NOT helping me at all...

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Re: How to get a hold of the financial team when they're never available?

Community Manager
Community Manager

We want to make sure there are no problems with your billing, arjolin01. I apologize for the difficulty reaching a representative while you are abroad. I would like to recommend reaching our Global Support team by calling 1-908-559-4899. http://spr.ly/6584BT6C4


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to get a hold of the financial team when they're never available?

arjolin01
Member

I would prefer an online chat, since I can't afford to keep making international calls to the States...I just don't understand why the other chats are so easily available and the financial team's is not. As a customer support service offering Chat online, it should be more readily avaiable. Thank you but I'll keep trying the online service.

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Re: How to get a hold of the financial team when they're never available?

Community Manager
Community Manager

I understand that calling while abroad is challenging, arjolin01. I do want to make sure your concerns are address. As an alternative, you can contact our customer support on Twitter or Facebook. http://spr.ly/6589BT887; http://spr.ly/6582BT8D6



AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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