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How does one escalate an experience beyond customer service?

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I'm concerned that a poor experience I just had with Verizon today needs attention, but Customer Service couldn't tell me anything about why a pre-order I had was cancelled even though the Customer Service team and the Fraud team both confirmed with me earlier in the week that this precise situation wouldn't happen. I was basically lied to, and no one seems to want to own that in resolving my situation. I'd like to talk to someone about the details.

I'm not sure if "My Bill" is the right place for this, but there wasn't another group that seemed any more relevant for this.

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